Problems with Paying your Rent
If you get into difficulties with your rent, contact the Co-op’s Senior Housing Officer, Sylvia Clyde – firstname.lastname@example.org as soon as possible. We may be able to help you to sort out the problem by:
• changing monthly payments to fit in with your salary cycle e.g. weekly
• coming to an arrangement which allows you to pay off arrears in instalments, usually to clear your arrears in 6 months
• giving advice on whether you may qualify for Housing Benefit
All discussions with you are confidential.
If a genuine problem exists, we can usually work out a realistic arrangement for repayment of the arrears taking all your circumstances into account.
If we make an arrangement with you it is important that you stick to it to prevent any increase in your arrears
IF YOU DO NOT, WE CAN ULTIMATELY TAKE LEGAL ACTION TO REPOSSESS YOUR HOME.
We offer a free Welfare Rights Service to our tenants.
Fiona Bonar, the Co-op’s Welfare Rights Officer, can visit to check that you are getting all the benefits and services to which you are entitled. She can also help with any problems with benefits or tax credits including form completion, challenging overpayments and appeals. In addition she can give advice on the impact of education and employment and can provide money advice if you have debts.
Fiona works with Hunters Hall one day a week, usually Wednesdays. If you would like Fiona to visit now or in the future, please get in touch on 0131 657 3379 to arrange an appointment.
Fiona can also be emailed - Fiona@huntershall.org.uk