If you smell gas or suspect a gas leak, call the National Gas Emergency Service on 0800 111 999
Before you report a repair online, answer these questions.
1. Is the repair an emergency?
If your repair is an emergency call us on 0131 657 3379 - do not report it online. This could be a major water leak, no power or no access to toilet facilities. Emergency repairs are attended to as a priority and we aim to complete all of these within three hours. Sometimes when an emergency repair is carried out, we will only be able to carry out a temporary repair to 'make safe'. If this happens our contractors will return later to complete the repair fully.
2. Is it a non emergency repair?
You can report all other repairs online. We categorise these as Urgent and Routine Repairs. Urgent repairs can be minor leaks, part power failure or door entry failure. We aim to deal with all urgent repairs within five working days. All other repairs are called routine repairs and these are attended to within ten working days
3. Is it outwith working hours?
If you wish to report an emergency repair outwith office hours then please call the main office number, 0131 657 3379 and follow the prompts. If you wish to report a non emergency repair outwith office working hours then you can do this by clicking the Report a Repair button below.
4. Is it a rechargeable repair?
Sometimes repairs are needed that are not the result of normal wear and tear. Instead, they are due to criminal damage or have been caused by accident, negligence or misuse by you, a member of your household, or any pets or visitors to the property. In these cases, we will carry out the repair or work, but we will charge you for it. You will be advised further of this when you report it to us.