Right To Repair
In accordance with the Housing (Scotland) Act 2001, the Scottish Secure Tenants (Right To Repair) Regulations 2002 came into force on 30th September 2002.
The scheme requires the Association to maintain a list of alternative contractors to be available to back up the existing repairs service.
Where appointed contractors fail to carry out certain "qualifying repairs" within the stipulated timescale identified in the legislation, you are able to contact the alternative contractor to carry out the work within the same time period, and be entitled to compensation.
Where tenants wrongly call out a contractor or misuses the services, the repair will become rechargeable. This will be made clear when the repair is reported.
You can also download a copy of the Co-op's Right to Repair Policy